Privacy policy

CallAssist India — Privacy policy Published on Google Play by Mobil80 and on the Apple App Store by XcelAudit Technologies LLP. Last updated 18 September 2026. Contact: rehaancubes@gmail.com What the service does CallAssist India provides assisted phone calls and an AI assistant that can call on your behalf. The service processes information needed to connect calls, understand your requests, and show their results. Account and contacts We use your phone number to verify your account and your chosen name to introduce the assistant. Your account preferences, contacts, assistant requests and results are stored on your device and in our Firebase project. Contacts access is optional. If you allow it, the name and phone number of each contact in your phone's address book are copied into the app and its cloud storage, and kept up to date each time you open the app or refresh your contacts. Contacts deleted from your phone are not removed from the app; you can delete them in the app. Without contacts access, you can add people by hand. Call content and AI processing When you use captions, typed speech, translation or the assistant, relevant audio and text are sent to OpenAI to process that feature. Requests may include the contact names and numbers needed to understand who you want to call. These providers process data under their own service terms and retention settings. Removing a saved transcript from our account storage does not retroactively remove provider abuse-prevention logs or a copy held by the person you called. Device permissions The microphone is used for audio calls, and when you choose to speak an assistant request, in which case your phone's built-in speech recognition (provided by Apple or Google) turns your words into text. This release does not offer camera or sign-language input. You can change permissions in your device settings. Refusing a permission prevents the feature that needs it; contacts can also be entered manually. Transcript retention The default for saved assistant transcripts is seven days. In You → Privacy you can choose deletion after the call, after 24 hours, after seven days, or keeping transcripts until you delete them. Server cleanup runs every minute while the service is healthy. A service outage can delay cleanup until it recovers. This setting controls full transcripts, not the original request, call history or result summary. Those remain until you delete them or your account. Live captions are processed during the call. Temporary synthesised speech files are removed when the call ends; a cleanup process removes orphaned files older than ten minutes. Notifications and diagnostics Apple Push Notification service and Firebase Cloud Messaging use device push tokens to deliver incoming-call alerts. Call information may appear on your lock screen. Firebase Crashlytics collects crash diagnostics in release builds to help us fix failures. We do not intentionally add contact lists, transcript text or request text to crash reports. We do not sell your personal data or use it for targeted advertising. Subscriptions Apple or Google handles checkout and payment details. RevenueCat manages purchase status and entitlements linked to your account identifier. We do not receive your full payment-card details. Store purchase records may remain with Apple or Google after account deletion. Your choices You → Privacy lets you export your account data as JSON, delete saved transcripts, choose retention, and delete your account after phone verification. Account deletion cancels scheduled assistant calls and removes your Firebase account, stored contacts, requests, results, transcripts, device tokens and RevenueCat customer record. End active calls first. Other signed-in devices must reconnect to receive the deletion; you can clear app storage or uninstall the app on an offline device to remove its local copy. A temporary deletion marker containing your account identifier and deletion status is kept for seven days to prevent interrupted operations from recreating your data. Backup copies and service-provider records may take longer to expire under their applicable retention settings. Support correspondence remains in the support mailbox unless you request its removal, subject to any necessary legal retention. Request deletion without the app Email rehaancubes@gmail.com with the subject “CallAssist India account deletion” and the phone number associated with your account. We will verify ownership before deleting data. Never send your password, SMS verification code, or payment-card details by email. You may also contact this address for access, correction or privacy questions. Deleting the app or account does not cancel a subscription. Manage cancellation through the Apple App Store or Google Play subscription settings. Changes If our data practices change, we will update this policy and its date, and provide additional notice when appropriate.